Privacy Policy

Introduction

DS CARO ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us as a B2B partner.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a contact inquiry or request a quotation
• Apply for a trade account
• Place a sample order or wholesale order
• Subscribe to our newsletter or product updates
• Communicate with our sales or support team

The types of information we may collect include:

• Full name — to identify you and your organization
• Email address — for communication regarding inquiries, orders, and updates
• Company name — to verify your B2B status and set up trade accounts
• Phone number — for urgent communications regarding orders or logistics
• Inquiry details — product interests, quantity requirements, delivery preferences
• Business documentation — trade licenses, import certificates, or other B2B verification documents

How We Use Your Information

We use the information we collect solely for legitimate B2B business purposes:

• To respond to your inquiries and provide product quotations
• To process and fulfill your orders
• To manage your trade account and provide customer support
• To improve our products, services, and website experience
• To send relevant product updates or promotional materials (with your consent)
• To comply with legal obligations and enforce our terms and conditions

Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business, including:

• Shipping and logistics partners (for order fulfillment)
• Payment processors (for invoice processing)
• Email service providers (for communication)
• Legal and compliance advisors (as required by law)

All service providers are contractually obligated to protect your data and use it only for the specific services they provide to us. We may also disclose information if required to do so by law or in response to valid legal requests.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure data storage with encrypted backups

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. For detailed information about the cookies we use and how you can manage them, please review our Cookie Policy.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request that we correct any inaccurate or incomplete data.
• Right to Erasure — You may request that we delete your personal data, subject to legal retention requirements.
• Right to Data Portability — You may request your data in a structured, commonly used format for transfer to another controller.
• Right to Restrict Processing — You may request that we limit how we process your data.
• Right to Object — You may object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days as required by GDPR.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: